CHARGES
1. Do you feel the charges are created in a timely manner?
CODING
2. How do you rate the quality of our Coding Review process?
CLAIMS TRANSMISSION
3. Do the claims get transmitted in a timely manner and are the transmission rejections worked on immediately?
4. How satisfied are you with the timelines and accuracy of the claims being filed?
PATIENT STATEMENTS
5. Are patient statements being sent out in a timely manner?
PRACTICE COLLECTIONS
6. Have your revenues improved?
PAYMENT POSTING
7. Are you satisfied with the turnaround time for payment posting?
8. How do you rate the quality of payment posting?
PATIENT COLLECTIONS
9. Are you satisfied with the patient collection process?
ACCOUNTS RECEIVABLES
10. Are you satisfied with the way your denials are being handled?
MONTH-END REPORTS
11. Month end reports - Timeliness and effectiveness
ECW
12. ECW - ease of use
<<< Very easy to use
Most Difficult to use >>>
13. Are you satisfied with the technical support provided for ECW?
14. Any other thoughts on ECW
CUSTOMER SUPPORT
15. Promptness of response
16. Timeliness of resolution of issues
17. Additional comments on customer service
OVERALL EXPERIENCE
18. How do you rate our services now as compared to last year or previous experience?
19. What can we do to further improve our services?
20. Would you recommend our services to others?
INVOICE PROCESS
21. Do you receive your invoice in a timely manner?
22. Is the invoice being sent to the right person?
If No, please provide the name and contact details of the person the invoice should be addressed to
23. Do you receive your invoice in a timely manner?
If No, please specify the additional information you would like to see in the invoice
24. Kindly fill in your personal details... this will enable us to proceed further...
