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Kaitlyn Houseman

As the Marketing Specialist at GroupOne Health Source, Kaitlyn leverages the company's experience in revenue cycle management and healthcare IT to bring readers expert advice on all things healthcare practice management. Since joining the sales and marketing division at GroupOne, Kaitlyn has been able to identify the top concerns of healthcare professionals and develop content that provides answers and insights into healthcare policy, patient pay strategies, EHR optimization, and medical coding and billing.

Email: khouseman@g1hs.com

Author's Posts

Preparing Your Staff for a Successful EHR Implementation

by Kaitlyn Houseman on December 17, 2015

Medical staff are sometimes resistant to begin using EHRs, especially when changing from a paper system for the first time, due to a belief that the switch will waste time and interrupt their workflow. And when medical staff aren’t properly trained in the use of EHR software, this can actually be the case.

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Topics: EHR, EHR Training

10 Quick Tips for Successful Provider Credentialing

by Kaitlyn Houseman on December 16, 2015

Whether you are adding a new doctor or opening your own practice, you need to start the credentialing process in advance to avoid potential problems. If you ignore the significance of the credentialing process you will experience delayed cash flow, difficult scheduling because of patient restrictions, and repeated phone calls to and from payers.

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Topics: Revenue Cycle Management, Credentialing

How Telemedicine is Transforming Healthcare

by Kaitlyn Houseman on December 15, 2015

Healthcare experts might have been pushing telemedicine for decades but only recently have we seen the rapid adoption of electronic health records push physicians to get on board with telemedicine. Telemedicine is transforming healthcare and is now becoming integrated into the ongoing operations of hospitals, specialty departments, private practices and consumer's home and workplaces.

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Topics: Practice Management, Telehealth

Increasing Patient Pay: 5 Questions You Must Ask

by Kaitlyn Houseman on December 14, 2015

Medical billing can be the "elephant in the room" when it comes to dealing with patients. Tricky as it can be, however, it's important to maintain lines of communication with patients, particularly since more patients are paying a larger portion of their medical bills despite more people having insurance.

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Topics: Revenue Cycle Management, Patient Engagement, Self-Pay

3 Ways to Avoid Patient Complaints About Medical Bills

by Kaitlyn Houseman on December 12, 2015

Has your practice seen an increase in patient phone calls surrounding billing complaints? Mistakes on medical bills are not uncommon. In fact, over 80% of medical bills contain errors, whether from erroneous charges, double billings or, in some cases, abusive charging practices. Your practice can avoid these mistakes by following a few simple guidelines.

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Topics: Revenue Cycle Management, Patient Engagement

5 Surprising Ways to Fix Communication Breakdowns at Your Practice

by Kaitlyn Houseman on December 11, 2015

Medical practices often function at a fast pace, and in this type of environment, communication breakdowns will eventually happen. Maybe someone didn't hear a question, or wrote down a hasty note to do something and then forgot about it. When communication problems go unaddressed, problems can become entrenched and lead to even bigger problems down the road.
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Topics: Practice Management

How to Revamp Your Revenue Cycle Without Destroying Your Practice

by Kaitlyn Houseman on December 8, 2015

Do you know how your revenue cycle is performing? If I asked you today to run some reports that measure the effectiveness of your revenue cycle, could you do it? A surprising number of doctors and practice managers have trouble answering those questions. Often, practices tick along as usual until a noticeable change in cash flow occurs, and then the staff scrambles to discover the source of the problem.
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Topics: Revenue Cycle Management, Practice Management

CMS Releases Notice To Address ICD-10 Claims Processing Issues

by Kaitlyn Houseman on December 7, 2015

CMS recently issued an update on the steps it has taken to address isolated problems with processing ICD-10 codes, AHA News reports (AHA News, 11/20). The U.S. health care system transitioned from using ICD-9 codes to the ICD-10 code set on Oct. 1. The switch required health care providers and insurers to change out about 14,000 codes for about 68,000 codes (iHealthBeat, 10/30).

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Topics: CMS, ICD-10

"Always Be Recruiting" and Other Recruiting Tips Your Practice Needs

by Kaitlyn Houseman on December 2, 2015

Every industry on Earth has changed drastically in the 21st Century. Healthcare professionals, however, have been hit harder than most, with changing insurance policies, an uncertain economy, and the demands of the Information Age to contend with. People working in the medical industry are constantly coming and going, and savvy practices must learn how to recruit effectively to not only have the best and brightest in their field, but any doctors at all.

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Topics: Practice Management, Hospital Networks

Preventing Revenue Cycle Disruptions When Acquiring a Practice

by Kaitlyn Houseman on November 24, 2015


In recent years, hospital systems have been buying up physician practices, expanding their networks and preparing for managed health approaches to reimbursement. With meeting cost and outcome goals as the long term objective, hospitals are coping now with the inevitable shocks to the revenue cycle that result from these acquisitions.

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Topics: Revenue Cycle Management, Medical Business, Practice Management

Why Finding a Qualified Medical Coder is Difficult

by Kaitlyn Houseman on November 22, 2015

Whether in a hospital, a physician practice, or a skilled nursing facility, medical coders are the essential connection between the clinicians who care for patients and the insurance companies that reimburse physicians under patient policies. The job of the medical coder is to inform insurers about patient diagnoses and treatments in a format that allows them to calculate reimbursements for medical services.

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Topics: Revenue Cycle Management, Coding

Top Questions About Healthcare Revenue Cycle Management

by Kaitlyn Houseman on November 18, 2015

As with any business, healthcare providers must deal with the nuts and bolts of getting paid so that the business can continue to function and serve people. But in healthcare, revenue cycle management is complicated by a number of factors, including strict regulations, an ever-evolving payer mix, and consumers who are dealing with shouldering more of the cost of their care themselves.

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Topics: Revenue Cycle Management

The Importance of Preauthorization

by Kaitlyn Houseman on November 16, 2015

In the medical billing world, preauthorization, prior authorization, precertification, and notification are terms that may be used interchangeably to mean that for certain situations and procedures, providers have to contact insurers in advance and obtain a certification number in order to be reimbursed properly (or at all) for services. Insurance verification and insurance authorization services play a vital role in revenue cycle management. In fact, most claim denials happen when a patient is ineligible for services billed by the provider.

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Topics: Revenue Cycle Management

15 Things to Know About the 2016 Medicare Physician Fee Schedule

by Kaitlyn Houseman on November 12, 2015

On Friday, the Obama administration issued its final rule for the 2016 Medicare Physician Fee Schedule that includes several health IT provisions.  The fee schedule – the first since repeal of the Sustainable Growth Rate (SGR) formula and enactment of the Medicare Access and CHIP Reauthorization Act of 2015 (MACRA) – includes changes to payment policies, modifications to misvalued codes, and updates to quality performance metrics under the PQRS, the Medicare Shared Savings Program, and Physician Compare, among others. (Internal Medicine News, 10/31)
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Topics: Revenue Cycle Management, Medical Business, CMS, PQRS

What PQRS Payment Adjustments Could Mean for Your Practice

by Kaitlyn Houseman on November 10, 2015

Revenue cycle management in many medical practices will soon have to take into account the Physician Quality Reporting System (PQRS). PQRS uses payment adjustments to encourage promoting of quality information by both group practices and eligible professionals (EPs).

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Topics: PQRS, Incentive Programs

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