Hospitals have ranked their favorite EHRs in recent Black Book Study. Black Book Rankings has revealed two reports identifying its top-ranked electronic health record systems for 2014. With a client/user survey, Black Book Rankings investigated 611 EMR vendors utilized by 22,059 validated EMR users nationwide and an additional 10,727 respondents in pre-use, implementation, system decision-making or purchased but not yet installed status. The rankings were compiled based on user ratings in 18 operational areas including training, integration and interfaces, reliability and support and customer care.Top EHR vendors among academic medical centers, teaching facilities and hospitals with more than 300 beds:
Key Satisfaction Findings
In the two reports Black Book Rankings identified the most important customer satisfation key performance indicators. Some of the most important attributes influencing EHR client companies' satisfaction with their EHR vendors were customization, interfaces, and reliability. The survey also found that EHR/EMR vendor satisfaction is highest among hospitals with faculty practices. Hospital clients with more than 25 employed/staff physicians are significantly more satisfied with their EMR than hospitals with networks of single and small group practices (2-5, 6-25 physician group) clients. Download a gratis copy here
About Black Book
Black Book Rankings is a full-service market research and public opinion research company. Founded in 2002, the company today serves a wide variety of prominent national and international clients. Black Book Rankings offers complete quantitative and qualitative research services, excelling in the design of customized surveys and research approaches to meet specific client needs. Over the years, Black Book Rankings has become adept at understanding the unique needs and issues of the broad spectrum of industries it serves. The company also has a special understanding of the unique survey research requirements for the world's ethnically diverse population.