Revenue Cycle Management Blog | GroupOne Health Source

Majority of Physicians Happier with eClinicalWorks Compared to Other EHR Vendors

Written by Kaitlyn Houseman | January 10, 2018

Ever wonder what an actual end user of an EHR software thinks of it? A recent survey by Reaction Data asked 889 physicians just that. Nearly 57 percent of respondents belong to ambulatory care facilities while the remaining 43 percent belong to acute care facilities. According to the survey data, Epic is by far the most widely used EHR but when it comes to EHR reviews and which EHR physicians are most satisfied with, eClinicalWorks takes the lead with 82% overall satisfaction.

We've all heard the horror stories about why physicians dislike their EHR but Reaction Data set out to discover something else. The company wanted to learn what physicians do like about their EHR.

Respondents were asked to rank their EHR satisfaction on a scale of 0 to 10, where 10 means highly satisfied. Advocates responded with a 7-10 while fence sitters responded with a 5 or 6.

The results? eClinicalWorks EHR outperforms Allscripts, athenahealth, NextGen, and Epic in physician satisfaction.

We've listed the vendors included in the survey as well as the overall satisfaction score and the percentage of respondents that are advocates and fence sitters for both acute care and ambulatory facilities. 

Here's the run down on the EHR reviews in the Reaction Data survey. 

eClinicalWorks 

Overall Satisfaction: 82%

  Overall Acute Ambulatory
Fence Sitter 29% 0% 29%
Advocate 53% 0% 53%

 

Practice Fusion

Overall Satisfaction: 75%.

  Overall Acute Ambulatory
Fence Sitter 5% 0% 5%
Advocate 70% 0% 70%

 

GE Healthcare 

Overall Satisfaction: 74%

  Overall Acute Ambulatory
Fence Sitter 27% 0% 27%
Advocate 47% 0% 47%

 

Epic

Overall Satisfaction: 67%

  Overall Acute Ambulatory
Fence Sitter 22% 21% 21%
Advocate 45% 48% 41%

 

Athenahealth

Overall Satisfaction: 58%

  Overall Acute Ambulatory
Fence Sitter 19% 13% 18%
Advocate 39% 13% 50%

 

NEXTGEN

Overall Satisfaction: 55%

  Overall Acute Ambulatory
Fence Sitter 30% 0% 30%
Advocate 25% 0% 25%

 

Cerner 

Overall Satisfaction: 44%

  Overall Acute Ambulatory
Fence Sitter 22% 27% 12%
Advocate 22% 25% 19%

 

Allscripts

Overall Satisfaction: 28%

  Overall Acute Ambulatory
Fence Sitter 12% 10% 13%
Advocate 16% 11% 18%

 

Greenway

Overall Satisfaction: 58%

  Overall Acute Ambulatory
Fence Sitter 42% 0% 42%
Advocate 16% 0% 16%

 

MEDITECH

Overall Satisfaction: 38%

  Overall Acute Ambulatory
Fence Sitter 23% 28% 20%
Advocate 15% 11% 40%


Respondents By Specialty

The top participants by specialty include:

  • Pediatrics 21%
  • Internal Medicine 12%
  • Anesthesiology 11%
  • Psychiatry 9%
  • Emergency Medicine 8%
  • Orthopedic Surgery 7%
  • Surgery 7%
  • Family Medicine 6%
  • Neurology 4%
  • Ophthalmology 4%
  • Endocrinology, Diabetes, and Metabolism 4%
  • Urology 3%
  • Internal Medicine Cardiovascular Disease 3%

 

Ambulatory Clinic Respondents

Of the physicians surveyed that belong to an ambulatory facility, 22% are using Epic, 9% Allscripts, 8% eClinicalWorks, 6% Cerner, 5% athenahealth, 5% NextGen, 5% Practice Fusion, 4% Greenway, 3% GE Healthcare, and 30% other (3% none).

Acute Care Respondents

Of the physicians surveyed that belong to an acute care facility, 61% are using Epic, 15% Cerner, 9% Other, 6% Allscripts, 6% MediTech, and 3% athenahealth.

Download The Full Report

Reaction Data also identified what they deem the "sweet spot" for each EHR vendor in their survey results. The "Sweet Spot" shows the demographics for the vendors happiest customers and we've included it in our list of vendors below. You can access the "sweet spot" for each vendor by downloading the full survey here.