<img src="//bat.bing.com/action/0?ti=5203022&amp;Ver=2" height="0" width="0" style="display:none; visibility: hidden;">
GroupOne Health Source Practice Management Blog

      

The GroupOne Health Source Blog

 Answers and Insights Every Healthcare Professional Needs.

 

Happy Staff, Happy Patients: Improving Healthcare Staff Happiness

by Kaitlyn Houseman on May 27, 2017

Unhappy staff at your practice? Now, more than ever, having happier and more engaged employees is crucial to your practice's success. The shift to value-based care is placing a new kind of importance on patient satisfaction and with the reputational effects coming with the Merit-based Incentive Payment System, practices can't afford to ignore patient experience and satisfaction. 

Read More

Topics: Practice Management, Patient Engagement

The Beginners Quick Start Guide to Text Messaging Patients

by Kaitlyn Houseman on August 12, 2016

Text messaging is fully integrated into millions of people's lives and is a convenient, less obtrusive alternative to the phone call. With 97% of Americans using their phones to text, many physicians are wondering how to incorporate text message communication into their practices.

Read More

Topics: EHR, Practice Management, Patient Engagement

Do Patients Hate Your Website?

by Kaitlyn Houseman on August 6, 2016

Someone needs to tell you: Your website matters. It matters as much as, if not more than, your actual brick and mortar office. For many, it is their first experience of your practice. It is the first impression you make on many of your patients or patients-to-be (or not to be, depending on how that impression goes…). 

Read More

Topics: Practice Management, Patient Engagement, Marketing

[Infographic] The Impact of Nursing Leadership Styles on Patient Outcomes

by Tim Wayne on May 20, 2016

Between declining reimbursement, new incentive programs, and keeping pace with the competitive industry of healthcare, healthcare managers and leaders are in a constant struggle to become more efficient and effective. Healthcare is becoming increasingly complex, and juggling these modern day challenges while still being a good leader and providing effective care for patients can be challenging to say the least.

Read More

Topics: Revenue Cycle Management, Medical Business, Patient Engagement

What Is the Patient Experience?

by Kaitlyn Houseman on April 26, 2016

The concept of "patient experience" seems straightforward however, there are widely varying views among people in the healthcare industry as to what the "patient experience" really means. Nearly three-quarters of respondents (74%) to the  2013 HealthLeaders Media Patient Experience Leadership Survey expect to focus on patient experience training and education over the next three years. The patient experience is clearly a priority but what is it?

Read More

Topics: Practice Management, Patient Engagement

10 Disruptive Healthcare Companies to Watch

by Kaitlyn Houseman on March 10, 2016

Disruption by technology has affected more industries than it has left alone, and many involve things you do and use every day. For example, Facebook Messenger disrupted SMS messaging, Amazon disrupted eBooks, and Uber disrupted the taxi industry. Healthcare is no exception, experiencing disruption in the form of telemedicine, new devices, and new care delivery paradigms.

Read More

Topics: Medical Business, Practice Management, Patient Engagement, Telehealth

How Patient Engagement is Changing Healthcare

by Nicole Laucks on January 18, 2016

Doctors have long since said that they want patients to be more involved in their healthcare. It only makes sense that the patient who is genuinely engaged in, say, controlling their diabetes is more likely to comply with medical and dietary instructions. 

Read More

Topics: EHR, Patient Engagement

Increasing Patient Pay: 5 Questions You Must Ask

by Ricki Ransom on December 14, 2015

Medical billing can be the "elephant in the room" when it comes to dealing with patients. Tricky as it can be, however, it's important to maintain lines of communication with patients, particularly since more patients are paying a larger portion of their medical bills despite more people having insurance.

Read More

Topics: Revenue Cycle Management, Patient Engagement, Self-Pay

3 Ways to Avoid Patient Complaints About Medical Bills

by Kaitlyn Houseman on December 12, 2015

Has your practice seen an increase in patient phone calls surrounding billing complaints? Mistakes on medical bills are not uncommon. In fact, over 80% of medical bills contain errors, whether from erroneous charges, double billings or, in some cases, abusive charging practices. Your practice can avoid these mistakes by following a few simple guidelines.

Read More

Topics: Revenue Cycle Management, Patient Engagement

Engaging Patients with Access to Their Personal Health Record

by Nicole Laucks on October 20, 2015

Attitudes toward health records have changed among patients and care providers in recent years. Once shrouded in mystery, the personal medical record is becoming more open to patients through online portals that let them review, and in some cases add to the information contained in them. EHR systems have changed the way providers and patients communicate and manage healthcare outcomes.

Read More

Topics: Patient Engagement

6 Ways to Work Well with Difficult Patients

by Kaitlyn Houseman on October 12, 2015

Unfortunately, every medical practice has some of "those" patients: ones who are rude, disrespectful, noncompliant, or who behave inappropriately. Difficult patient encounters are made of three elements: the situation, the patient, and the physician.

Situational components may include language barriers, the presence of multiple people in the exam room, or having to break bad news to a patient. Difficult patients may be angry, defensive, frightened, grieving, or manipulative. And though it can be hard to admit, physicians play a role in difficult patient encounters too, by behaving defensively or arrogantly, for example. Having a plan for coping with difficult patients is important. Following are 6 steps you can take to improve difficult patient encounters.

Read More

Topics: Practice Management, Patient Engagement

Collecting from Patients in a Difficult Economy

by Ricki Ransom on October 2, 2015

Despite the fact that more Americans have health insurance, many still struggle to pay their medical bills due to the increasing number of high deductible health plans.  Collecting from self-pay patients can be also be costly for a medical practice since it typically takes more time and hassle. 

Read More

Topics: Revenue Cycle Management, Patient Engagement, Self-Pay

5 Critical Questions to Ask Every Patient

by Kaitlyn Houseman on June 13, 2015

When your medical practice has a new patient, starting off on the right foot can make a positive difference over the short and long term. Information you collect at the beginning of the patient relationship helps both parties avoid surprises and ensure that medical billing is accurate.

Read More

Topics: EHR, Patient Engagement

4 Reasons Your Medical Practice Must Leverage Social Media

by Kaitlyn Houseman on April 28, 2015

You may have just started your medical practice and could use some new patients. Or perhaps your practice is well established and in growth mode. Or maybe the competition is currently winning the never-ending battle for new customers.

Read More

Topics: Practice Management, Patient Engagement

How to Get Patients to Use the Patient Portal

by Nicole Laucks on January 16, 2015

While patient portals are not new, getting patients to use them is a common challenge. Whether your practice has had a patient portal in place for years or months, getting your patients to use it is what matters most. The importance is magnified as Meaningful Use stage 2 requires that 5% of patients must actively use the patient portal. Getting your patients to use the patient portal isn’t impossible. In fact, patients want to use your patient portal. They are demanding access to their health information and want to take charge of their health. It is up to you to teach them how to do it.

Read More

Topics: EHR, Patient Engagement

Mobile Health Apps and Devices: Doctors' Friend or Foe?

by Kaitlyn Houseman on October 10, 2014

Exercise regularly, don’t smoke, avoid fast food, and don’t forget to floss! Healthy habits are an “automatic” defense against most illnesses and patients are well aware of the changes they need to make in order to live a long, healthy, and happy life. Recently, we have been witnessing a shift in public interest towards preventative medicine. By shifting to preventative medicine, we can keep healthcare efficient and affordable and prevent many illnesses. So how can physicians embrace preventative care?

Read More

Topics: Practice Management, Patient Engagement

3 Reasons You are Still Using Paper Charts at Your Medical Practice

by Kaitlyn Houseman on April 22, 2014

Still thinking about switching from paper charts to an EHR for your practice? If you are like most doctors still using paper, you probably think an EHR is either going to come in between you and your patients or is just too expensive. The start-up costs and implementation can be daunting for some. However, hanging onto your paper-based ways may not be as beneficial for your practice.

Read More

Topics: EHR, Patient Engagement, EHR Training

5 Tips for Improving Patient Communication with an EHR

by Nicole Laucks on January 24, 2014

While electronic health records software (EHR) may assist physicians in real-time communication with patients during office visits, they can also prove to be a distraction. Using an EHR can cause providers, nurses, and staff to seem disengaged from the patient. Keeping a healthy relationship with your patients is extremely valuable. 

Read More

Topics: EHR, Patient Engagement

Verifying Patient Coverage in a Health Insurance Marketplace Plan

by Kaitlyn Houseman on December 31, 2013

The New Year and the new Health Insurance Marketplace, also known as Health Insurance Exchange, is here.  Over a million people will have a new insurance plan and in many cases their first insurance plan in years.  Some may have signed up a few months ago while others just a few days.  While some patients visiting your office will be aware of the need to carry their card with them, some won't and others may have not even received their card in the mail yet.  It is likely that your office will need to verify their coverage.

Read More

Topics: Revenue Cycle Management, Practice Management, Affordable Care Act, Patient Engagement