EHR vendor eClinicalWorks recently issued a periodic statement in order to remind eCW users about “potential patient safety risks” in the software. eClinicalWorks has previously released safety-related notices to their users reminding them to be aware of key patient safety risks and to focus on minimizing those risks by updating to the most recent version of the software.
“We periodically identify potential patient safety risks related to the use of our software,” the Westborough, Massachusetts-based vendor said in a statement dated Dec. 6.
According to eClinicalWorks, the use of any EHR carries risks related to some of the most complex functions performed by an EHR system such as medication management, electronic prescribing, and the ordering process for tests and procedures. And while eClinicalWorks has made a sustained effort to improve the eClinicalWorks EHR software while educating users on the proper use of the software to ensure patient safety, a number of reminders announced December 6th help further eClinicalWorks' commitment to minimize patient safety risks for their large base of users.
“As part of our ongoing effort to respond to and minimize such risks, eCW is making this announcement to ensure that all participants in the healthcare process – clinicians, pharmacies, and patients and their family members or caregivers – are aware of key patient safety risks and are focused on the roles they can play in minimizing those risks,” the statement continued.
Ensuring the safety of patients requires collaboration and communication between individuals, their physicians, others involved in healthcare delivery, and EHR companies. With this in mind, we are issuing the following reminders:
The use of eCW’s EHR software carries with it risks related to medication management, electronic prescribing, and the ordering process for tests and procedures, which are among the most complex functions performed by any EHR system.
Upgrading to the Most Current Version of eCW's Software
In July 2016, the company directed all users to upgrade to the latest version of V10-SP1-C20.8 or higher to ensure that all changes designed to improve patient safety are implemented. If you have not already done so, you should immediately install version V10-SP1-8 or higher, as well as all update patches. Failure to continually install updates may result in the software not receiving all necessary corrective fixes.
If you are a supported customer of GroupOne Health Source and have not yet completed the mandated version upgrade, please open a Help Desk case for your upgrade by calling our support line at 866-755-0746 or email firstname.lastname@example.org.
Upgrade to the Most Current Version of the Multum or Medispan Drug Databases
eCW releases regular updates to commercial drug database information to ensure that the most current medication information is used. For cloud customers, this information is updated automatically; for non-cloud customers, the content update should be downloaded regularly.
Patients and their family members or caregivers should adopt the following safeguards:
Anyone – clinicians, prescribers, pharmacists, patients, caregivers, or others – who becomes aware of patient safety concerns or unexpected software issues should immediately report them to eCW at my.eclinicalworks.com and/or to the Department of Health and Human Services’ Office of the National Coordinator for Health Information Technology’s complaint website at www.healthit.gov/healthitcomplaints.