ACCESSING GROUP ONE HEALTH SOURCE |
| 1. Accessibility of the dictation (toll-free) lines |
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Excellent
Good
Neutral, meets our requirement
Difficult to access, unable to connect
Not Applicable |
| 2. Ease of retrieval of transcribed file via FTP – FileZilla |
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Excellent
Good
Neutral, meets our requirement
Not Applicable |
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| 3. Other comments on accessing GROUP ONE HEALTH SOURCE |
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4. GROUP ONE HEALTH SOURCE WORKFLOW SYSTEM – PHYSICIAN MODULE
(Applicable only for customers using this module) |
| <<< Very easy to use |
Most Difficult to use >>>
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| 5. What other features would you like to see in our workflow system? |
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QUALITY |
6. Most common errors
(please indicate in a rating of 10 to 1, 10 being the highest number of errors and 1 being the least) |
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| 7. Overall Transcription Quality |
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Excellent
Good
Neutral
Needs Improvement
Leaves a lot to be desired |
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TURNAROUND TIME (TAT) |
| 8 . Normal priority dictation |
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Excellent
Good
Neutral
Needs Improvement
Leaves a lot to be desired |
| 9. High priority (STAT) dictation |
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Excellent
Good
Neutral
Needs Improvement
Leaves a lot to be desired |
CUSTOMER SUPPORT |
| 10. Promptness of response |
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Excellent
Good
Neutral
Needs Improvement
Leaves a lot to be desired |
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| 11. Timeliness of resolution of issues |
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Excellent
Good
Neutral
Needs Improvement
Leaves a lot to be desired |
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| 12. Overall experience with customer service |
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Excellent
Good
Neutral
Needs Improvement
Leaves a lot to be desired |
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| 13. Additional comments on CUSTOMER SUPPORT |
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INVOICE PROCESS |
| 14. Do you receive your invoice in a timely manner? |
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Yes
No |
| 15. Is the invoice being sent to the right person? |
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Yes
No
If No, please provide the name and contact details of the person the invoice should be addressed to
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16. Does the current invoice format provide you with all necessary information?
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Yes
No
If No, please specify the additional information you would like to see in the invoice
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17. Additional comments on invoice process/invoice format
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OVERALL EXPERIENCE |
| 18. How would you rate our services now as compared to previous experience? |
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| 19. Overall Transcription service |
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Very satisfied
satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied |
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| 20. Would you recommend our services to others? |
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Yes
No |
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| 21. What can we do to further improve our services? |
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OUR OTHER SERVICES |
| 22. Apart from medical transcription, GROUP ONE HEALTH SOURCE offers various other healthcare services. If you would like a GROUP ONE HEALTH SOURCE representative to contact you for any of the other services that we offer, please check the box next to the service you would like us to offer |
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| 23. Kindly fill in your personal details... this will enable us to proceed further... |
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