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Kaitlyn Houseman

As the Marketing Specialist at GroupOne Health Source, Kaitlyn leverages the company's experience in revenue cycle management and healthcare IT to bring readers expert advice on all things healthcare practice management. Since joining the sales and marketing division at GroupOne, Kaitlyn has been able to identify the top concerns of healthcare professionals and develop content that provides answers and insights into healthcare policy, patient pay strategies, EHR optimization, and medical coding and billing.

Email: khouseman@g1hs.com

Author's Posts

3 Ways to Avoid Patient Complaints About Medical Bills

by Kaitlyn Houseman on December 12, 2015

Has your practice seen an increase in patient phone calls surrounding billing complaints? Mistakes on medical bills are not uncommon. In fact, over 80% of medical bills contain errors, whether from erroneous charges, double billings or, in some cases, abusive charging practices. Your practice can avoid these mistakes by following a few simple guidelines.

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Topics: Revenue Cycle Management, Patient Engagement

5 Surprising Ways to Fix Communication Breakdowns at Your Practice

by Kaitlyn Houseman on December 11, 2015

Medical practices often function at a fast pace, and in this type of environment, communication breakdowns will eventually happen. Maybe someone didn't hear a question, or wrote down a hasty note to do something and then forgot about it. When communication problems go unaddressed, problems can become entrenched and lead to even bigger problems down the road.
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Topics: Practice Management

How to Revamp Your Revenue Cycle Without Destroying Your Practice

by Kaitlyn Houseman on December 8, 2015

Do you know how your revenue cycle is performing? If I asked you today to run some reports that measure the effectiveness of your revenue cycle, could you do it? A surprising number of doctors and practice managers have trouble answering those questions. Often, practices tick along as usual until a noticeable change in cash flow occurs, and then the staff scrambles to discover the source of the problem.
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Topics: Revenue Cycle Management, Practice Management

CMS Releases Notice To Address ICD-10 Claims Processing Issues

by Kaitlyn Houseman on December 7, 2015

CMS recently issued an update on the steps it has taken to address isolated problems with processing ICD-10 codes, AHA News reports (AHA News, 11/20). The U.S. health care system transitioned from using ICD-9 codes to the ICD-10 code set on Oct. 1. The switch required health care providers and insurers to change out about 14,000 codes for about 68,000 codes (iHealthBeat, 10/30).

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Topics: CMS, ICD-10

"Always Be Recruiting" and Other Recruiting Tips Your Practice Needs

by Kaitlyn Houseman on December 2, 2015

Every industry on Earth has changed drastically in the 21st Century. Healthcare professionals, however, have been hit harder than most, with changing insurance policies, an uncertain economy, and the demands of the Information Age to contend with. People working in the medical industry are constantly coming and going, and savvy practices must learn how to recruit effectively to not only have the best and brightest in their field, but any doctors at all.

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Topics: Practice Management, Hospital Networks

Preventing Revenue Cycle Disruptions When Acquiring a Practice

by Kaitlyn Houseman on November 24, 2015


In recent years, hospital systems have been buying up physician practices, expanding their networks and preparing for managed health approaches to reimbursement. With meeting cost and outcome goals as the long term objective, hospitals are coping now with the inevitable shocks to the revenue cycle that result from these acquisitions.

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Topics: Revenue Cycle Management, Medical Business, Practice Management

Why Finding a Qualified Medical Coder is Difficult

by Kaitlyn Houseman on November 22, 2015

Whether in a hospital, a physician practice, or a skilled nursing facility, medical coders are the essential connection between the clinicians who care for patients and the insurance companies that reimburse physicians under patient policies. The job of the medical coder is to inform insurers about patient diagnoses and treatments in a format that allows them to calculate reimbursements for medical services.

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Topics: Revenue Cycle Management, Coding

Top Questions About Healthcare Revenue Cycle Management

by Kaitlyn Houseman on November 18, 2015

As with any business, healthcare providers must deal with the nuts and bolts of getting paid so that the business can continue to function and serve people. But in healthcare, revenue cycle management is complicated by a number of factors, including strict regulations, an ever-evolving payer mix, and consumers who are dealing with shouldering more of the cost of their care themselves.

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Topics: Revenue Cycle Management

The Importance of Preauthorization

by Kaitlyn Houseman on November 16, 2015

In the medical billing world, preauthorization, prior authorization, precertification, and notification are terms that may be used interchangeably to mean that for certain situations and procedures, providers have to contact insurers in advance and obtain a certification number in order to be reimbursed properly (or at all) for services. Insurance verification and insurance authorization services play a vital role in revenue cycle management. In fact, most claim denials happen when a patient is ineligible for services billed by the provider.

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Topics: Revenue Cycle Management

15 Things to Know About the 2016 Medicare Physician Fee Schedule

by Kaitlyn Houseman on November 12, 2015

On Friday, the Obama administration issued its final rule for the 2016 Medicare Physician Fee Schedule that includes several health IT provisions.  The fee schedule – the first since repeal of the Sustainable Growth Rate (SGR) formula and enactment of the Medicare Access and CHIP Reauthorization Act of 2015 (MACRA) – includes changes to payment policies, modifications to misvalued codes, and updates to quality performance metrics under the PQRS, the Medicare Shared Savings Program, and Physician Compare, among others. (Internal Medicine News, 10/31)
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Topics: Revenue Cycle Management, Medical Business, CMS, PQRS

What PQRS Payment Adjustments Could Mean for Your Practice

by Kaitlyn Houseman on November 10, 2015

Revenue cycle management in many medical practices will soon have to take into account the Physician Quality Reporting System (PQRS). PQRS uses payment adjustments to encourage promoting of quality information by both group practices and eligible professionals (EPs).

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Topics: PQRS, Incentive Programs

The Social Media Controversy with Doctors

by Kaitlyn Houseman on November 9, 2015

Ten years ago, it was easy for doctors to keep a professional distance between themselves and their patients. They could have an unlisted personal phone number, for starters, which would leave the office number as the only publicly available way to contact you. Nowadays, doctors are personally available online 24 hours a day - if they have a social media presence. Here's how physicians can adapt and manage their social media presence without hurting patient relationships or sacrificing their own privacy.

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Topics: Practice Management, Marketing

Revenue Cycle Management: Outsourcing on the Increase

by Kaitlyn Houseman on November 8, 2015

Revenue cycle management is not something that most medical professionals understand, but it is a concept that is very near and dear to the bottom line of each medical practice. These days, medical practice management is being split up into two segments: managing the daily operations of the office and managing the way the practice does business. These are two separate functions and they both require full-time attention, which is why RCM outsourcing is on the rise.

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Topics: Revenue Cycle Management

New Sherwin-Williams Paint Kills Infection-Causing Bacteria

by Kaitlyn Houseman on November 6, 2015

Future hospital patients may have walls to thank for saving their lives. The new Sherwin Williams 59-color Paint Shield line promises to kill nearly 100 percent of several types of infection-causing bacteria up to two hours after exposure, and lasts for four years. 

The product, dubbed Paint Shield, earned certification from the U.S. Environmental Protection Agency for killing more than 99.9% of bacteria such as Staph, E. coli, and MRSA, Steve Revnew, senior vice president of product innovation for Sherwin-Williams said in an interview.

(Photo: Sherwin-Williams)

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Topics: Practice Management

What You Need to Know to Avoid a 2% PQRS Penalty

by Kaitlyn Houseman on November 4, 2015


Healthcare revenue cycle management will undergo changes in coming years as fee-for-service payment models give way to more value-based payment models. The 
Physician Quality Reporting System (PQRS) began in 2007 as an incentive-based reporting program for eligible healthcare providers to report quality data to the Centers for Medicare and Medicaid Services (CMS) through Medicare claims forms.

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Topics: PQRS, Incentive Programs

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