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GroupOne Health Source Blog

GroupOne Revenue Cycle Blog 

Insights to guide your practice.

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Is Your Practice Taking Advantage of These EHR Benefits?

by Nicole Laucks on October 28, 2015

EHR stands for electronic health record and is essentially the digital version of a patient's paper chart. An EHR is a real-time record that can be made available instantly and securely to those with authorization. EHRs contain patients' medical and treatment histories and more. They may also include diagnoses, treatment plans, immunization records, allergy information, radiology images, and test results.

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Topics: EHR

Why Your ICD-10 Implementation Failed

by Keith Lage on October 27, 2015

You might be wondering why hundreds of practices experienced a smooth transition to ICD-10 but your practice didn't. Was it really that easy? Did you miss something? The ICD-10 transition was the biggest change to healthcare in decades. Why is my practice the only one struggling? 

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Topics: ICD-10

Don't Fall Short with Flu Season this Year

by Kaitlyn Houseman on October 22, 2015

With children back in school and people spending more time indoors, it's only a matter of time before flu cases start showing up in your practice. Of course, your best coping mechanism is doing what you can to prevent flu transmission in the first place rather than having to go into reactive mode after an influx of cases. For most practices, this means developing a plan to get patients vaccinated, but you need to define your plans in greater detail.

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Topics: Practice Management

Top EHR Vendors Adopt Metrics To Gauge Interoperability Progress

by Kaitlyn Houseman on October 21, 2015

A dozen electronic health record vendors have agreed to adopt a set of metrics and engage in ongoing reporting to help gauge the U.S. health care system's progress toward achieving interoperability, Modern Healthcare reports (Conn, Modern Healthcare, 10/19). 

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Topics: eClinicalWorks, EHR, Interoperability

Engaging Patients with Access to Their Personal Health Record

by Nicole Laucks on October 20, 2015

Attitudes toward health records have changed among patients and care providers in recent years. Once shrouded in mystery, the personal medical record is becoming more open to patients through online portals that let them review, and in some cases add to the information contained in them. EHR systems have changed the way providers and patients communicate and manage healthcare outcomes.

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Topics: Patient Engagement

4 Major Insurance Payers Share Policies on Reimbursing ICD-10 Claims

by Kaitlyn Houseman on October 19, 2015

While the Centers for Medicare and Medicaid Services announced a year's grace period this summer when it comes to claims coded with ICD-10, not all large commercial payers are following suit.

According to the CMS announcement, during the 12 months immediately following the October 1, 2015, date, “Medicare review contractors will not deny physician or other practitioner claims billed under the Part B physician fee schedule through either automated medical review or complex medical record review based solely on the specificity of the ICD-10 diagnosis code as long as the physician/practitioner used a valid code from the right family.”

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Topics: Revenue Cycle Management, ICD-10

Top 15 TED Talks for Doctors

by Kaitlyn Houseman on October 17, 2015

Have you ever felt discouraged or uninspired? Maybe you feel overwhelmed with the small amount of time you have to learn about new advances in science and technology. If you don't have much time these days to explore new ideas in the health care, science, and technology fields then you're in for a real treat.

We've rounded up 15 TED talks surrounding some of the most remarkable ideas behind the advances in science and how they're shaping health care. Each TED talk is under 30 minutes so you can favorite them and listen later using the TED app. They're great for some quick inspiration and learning during lunch, on your way home or even when trying to squeeze in some cardio at the gym.

Did we miss one that you've found inspiring? Let us know in the comments below.

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Topics: Medical Business, Practice Management

6 Ways to Work Well with Difficult Patients

by Kaitlyn Houseman on October 12, 2015

Unfortunately, every medical practice has some of "those" patients: ones who are rude, disrespectful, noncompliant, or who behave inappropriately. Difficult patient encounters are made of three elements: the situation, the patient, and the physician.

Situational components may include language barriers, the presence of multiple people in the exam room, or having to break bad news to a patient. Difficult patients may be angry, defensive, frightened, grieving, or manipulative. And though it can be hard to admit, physicians play a role in difficult patient encounters too, by behaving defensively or arrogantly, for example. Having a plan for coping with difficult patients is important. Following are 6 steps you can take to improve difficult patient encounters.

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Topics: Practice Management, Patient Engagement

Payment Disputes: What Are Your Next Steps?

by Keith Lage on October 10, 2015

Payment disputes are a fact of life for most medical practices. With the increasing number of high deductible health plans, Americans are struggling over medical debt and putting more of their take-home pay into medical costs than ever. A survey by NerdWallet found out that Americans pay three times more for third party collection of medical debt than for credit card and bank debt combined. In 2014, around 20% of American adults were contacted by debt collection agencies because of medical bills.

Even when Americans expect sizable medical bills, they're often surprised by just how sizable they are. The NerdWallet survey found that 63% of Americans say they've received medical bills that were higher than they expected. From 2010 to 2013, American median household income fell by $2,300, yet healthcare expenses during that time increased by $1,814, and out-of-pocket healthcare spending is expected to experience annual growth of double the GDP growth for the next several years. It's no wonder billing disputes between medical practices and patients are so common. Here's what you can do to prevent and cope successfully with billing disputes.

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Topics: Revenue Cycle Management

7 Tips to Help Your Practice with Flu Season

by Kaitlyn Houseman on October 8, 2015

In the United States, flu outbreaks can start in October and last until May. The official "flu season" arrives when certain key indicators rise and remain elevated for several weeks. Though it varies from year to year, flu activity in the US usually peaks from December to February.

By preparing both your practice and your patients for flu season, you can keep your practice running efficiently and make sure your medical billing stays on track, even if you experience a large influx of patients during flu season. Here are 7 tips to help your practice with flu season.

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Topics: Practice Management

CMS and ONC Release Final Rules for EHR Incentive Programs

by Kaitlyn Houseman on October 7, 2015

The Centers for Medicare & Medicaid Services (CMS) and the Office of the National Coordinator for Health Information Technology (ONC) recently announced the release of final rules for the Medicare and Medicaid Electronic Health Record (EHR) Incentive Programs and the 2015 Edition Health IT Certification Criteria. The rules will be published on October 16, 2015, and are currently on display in the Federal Register. 

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Topics: CMS, Incentive Programs

Lost in Translation: Reducing Errors in Medical Transcription

by Kaitlyn Houseman on October 6, 2015

The process of medical transcription is how the files representing patient histories, diagnoses and treatments are built. To perhaps oversimplify, healthcare practitioners dictate the particulars of their interaction with patients and medical transcriptionists may transcribe the oral dictation or edit reports that are generated by speech recognition software.

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Topics: Revenue Cycle Management, Practice Management

Collecting from Patients in a Difficult Economy

by Kaitlyn Houseman on October 2, 2015

Despite the fact that more Americans have health insurance, many still struggle to pay their medical bills due to the increasing number of high deductible health plans.  Collecting from self-pay patients can be also be costly for a medical practice since it typically takes more time and hassle. 

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Topics: Patient Engagement, Self-Pay, Revenue Cycle Management

Protecting Against Credit Card Fraud at Your Practice

by Kathy Kuhn on October 1, 2015

One way healthcare providers increase medical billing collections is by allowing multiple payment options, including credit cards. But it's important that medical billing professionals understand credit card fraud and know how to prevent it. Credit card fraud costs credit card issuers millions of dollars each year, because consumers generally aren't responsible for fraudulent use of their cards.

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Topics: Practice Management, Self-Pay, Revenue Cycle Management

Post ICD-10: What to Expect After October 1st

by Keith Lage on September 30, 2015

Tomorrow ICD-10 will replace the current classification system, ICD-9. Whether you're ready or not, ICD-9 codes will no longer be accepted on claims. Claims with ICD-9 codes after October 1 will be denied without payment. While surveys indicating readiness for the ICD-10 transition vary, one thing is for sure: ICD-10 will dramatically impact medical billing and cash flow. 

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Topics: ICD-10, Coding, Revenue Cycle Management

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