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GroupOne Health Source Blog

GroupOne Revenue Cycle Blog 

Insights to guide your practice.

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6 Ways to Work Well with Difficult Patients

by Kaitlyn Houseman on October 12, 2015

Unfortunately, every medical practice has some of "those" patients: ones who are rude, disrespectful, noncompliant, or who behave inappropriately. Difficult patient encounters are made of three elements: the situation, the patient, and the physician.

Situational components may include language barriers, the presence of multiple people in the exam room, or having to break bad news to a patient. Difficult patients may be angry, defensive, frightened, grieving, or manipulative. And though it can be hard to admit, physicians play a role in difficult patient encounters too, by behaving defensively or arrogantly, for example. Having a plan for coping with difficult patients is important. Following are 6 steps you can take to improve difficult patient encounters.

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Topics: Practice Management, Patient Engagement

7 Tips to Help Your Practice with Flu Season

by Kaitlyn Houseman on October 8, 2015

In the United States, flu outbreaks can start in October and last until May. The official "flu season" arrives when certain key indicators rise and remain elevated for several weeks. Though it varies from year to year, flu activity in the US usually peaks from December to February.

By preparing both your practice and your patients for flu season, you can keep your practice running efficiently and make sure your medical billing stays on track, even if you experience a large influx of patients during flu season. Here are 7 tips to help your practice with flu season.

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Topics: Practice Management

Lost in Translation: Reducing Errors in Medical Transcription

by Kaitlyn Houseman on October 6, 2015

The process of medical transcription is how the files representing patient histories, diagnoses and treatments are built. To perhaps oversimplify, healthcare practitioners dictate the particulars of their interaction with patients and medical transcriptionists may transcribe the oral dictation or edit reports that are generated by speech recognition software.

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Topics: Revenue Cycle Management, Practice Management

Protecting Against Credit Card Fraud at Your Practice

by Kathy Kuhn on October 1, 2015

One way healthcare providers increase medical billing collections is by allowing multiple payment options, including credit cards. But it's important that medical billing professionals understand credit card fraud and know how to prevent it. Credit card fraud costs credit card issuers millions of dollars each year, because consumers generally aren't responsible for fraudulent use of their cards.

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Topics: Practice Management, Self-Pay, Revenue Cycle Management

Retail Medical Clinics: How they Affect Your Private Practice

by Kaitlyn Houseman on September 27, 2015

The first retail medical clinics started opening about 15 years ago, and by the end of 2015, there will be an estimated 2,800 of them in the United States. The largest chain of retail clinics is CVS's Minute Clinic chain, with over 800 locations in CVS pharmacies. By the end of 2013, more than one-third of medical patients had visited a retail clinic at some time.

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Topics: Practice Management

What the Twitter-Google Partnership Means for Physicians

by Kaitlyn Houseman on August 25, 2015

Earlier this year, Google and Twitter announced that Tweets would be integrated into Google's search engine real-time results. This may give you a feeling of déjà vu, and that's because Tweets used to be integrated into search results until a few years ago, when Twitter stopped allowing it. With a change of heart, Twitter is giving Google more real-time content and in return Google is likely giving Twitter more traffic as well.

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Topics: Practice Management, Marketing

Physicians: Protect Your Online Reputation

by Kaitlyn Houseman on July 2, 2015

As a medical professional, it's imperative to make sure your patients see the right information when they search your name or your practice's name online. If you haven't taken the time to Google yourself, you might be in for quite a surprise. Reputation management services for physicians are on the rise; read on to find out why it's never been more important to monitor, manage and improve your online reputation.

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Topics: Practice Management, Marketing

5 Hidden Ways Your Medical Practice is Losing Revenue

by Kaitlyn Houseman on June 17, 2015

According to recent studies, approximately 25%-30% of all medical practice income is lost due to incorrect coding, underpricing, missed or never submitted charges, and nonexistent or improper follow-up. Physician practices have to have a comprehensive and strategic approach to medical billing that involves a skilled personnel mix, from those who schedule appointments to those who follow up with insurers about denied claims. Many practices have switched or are switching to electronic health record (EHR) systems, expecting them to solve medical billing problems.
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Topics: Revenue Cycle Management, Practice Management

4 Reasons Your Medical Practice Must Leverage Social Media

by Kaitlyn Houseman on April 28, 2015

You may have just started your medical practice and could use some new patients. Or perhaps your practice is well established and in growth mode. Or maybe the competition is currently winning the never-ending battle for new customers.

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Topics: Practice Management, Patient Engagement

Is Transcription the Solution to Physician EMR Documentation Challenges?

by Kaitlyn Houseman on November 17, 2014

With the transition from paper to electronic health records also comes the assumption that physicians would be better positioned to document better. The use of templates and structured data may satisfy the CIO but the physicians are facing a technology challenge. Physicians are continuously searching for the right EMR software to help them overcome the challenges of documentation while CIOs seek data to support internal and external clinical outcomes reporting.
 
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Topics: EHR, Practice Management, Transcription

4 Qualities of a ‘Better-Performing’ Medical Practice

by Kaitlyn Houseman on November 6, 2014

Ever wonder if your practice is above average, average, or maybe better-performing? MGMA’s“Performance and Practice of Successful Medical Groups: 2014 Report Based on 2013 Data” identifies four performance indicators that successful, high-performing practices are using. According to MGMA, “better-performing practices” excel in the following four performance categories:

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Topics: Revenue Cycle Management, Practice Management

Mobile Health Apps and Devices: Doctors' Friend or Foe?

by Kaitlyn Houseman on October 10, 2014

Exercise regularly, don’t smoke, avoid fast food, and don’t forget to floss! Healthy habits are an “automatic” defense against most illnesses and patients are well aware of the changes they need to make in order to live a long, healthy, and happy life. Recently, we have been witnessing a shift in public interest towards preventative medicine. By shifting to preventative medicine, we can keep healthcare efficient and affordable and prevent many illnesses. So how can physicians embrace preventative care?

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Topics: Practice Management, Patient Engagement

10 Signs You Should Invest In a Self-Pay Strategy at Your Practice

by Kaitlyn Houseman on September 29, 2014

Find yourself making excuses for not having a strategy to collect from patients? Patient balances are only going to get higher due to the increase in high deductible plans offerred. You might even see a growing number of patients that are first time insurance policy holders due to the Affordable Care Act and the Patient's Bill of Rights. Here are 10 signs you should invest in a self-pay strategy at your medical practice as soon as possible.

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Topics: Self-Pay, Practice Management

4 Key Metrics Everyone in the Healthcare Industry Should Be Using to Measure Revenue Cycle Management

by Kaitlyn Houseman on August 14, 2014

When it comes to revenue cycle management, limited information can lead to poor decisions. Management decisions need analytics. The financial sustainability depends on the performance outcomes but tracking the right analytics is critical to managing the billing operations.

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Topics: Revenue Cycle Management, Practice Management

Survey-Cost of Compliance to Your Practice

by Kaitlyn Houseman on June 3, 2014

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Topics: Practice Management

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