<img src="//bat.bing.com/action/0?ti=5203022&amp;Ver=2" height="0" width="0" style="display:none; visibility: hidden;">

Electronic Medical Records & Medical Billing

FAQs

How many clients do you have currently using the system?

Over 70,000 physician users in 50 states are successfully using the eClinicalWorks EMR and PM.

How often do you have scheduled upgrades? Is there an additional cost?

Clients receive one major and one minor upgrade annually. eClinicalWorks uses an auto-upgrade feature to upgrade new releases. This technology allows upgrades to happen at off-hours with no down time and no human interference over the internet. Upgrades are included as part of the yearly support and maintenance fees.

general billing Consult CTA

Will your software allow my practice to interface with lab and hospital system? (or specific equipment)

eClinicalWorks does have bi-directional interfaces in place with many lab and hospital systems as well as office equipment such as Spirometry, EKG, Digital Monitoring systems and others.

Do I need to purchase servers or hardware or can GroupOne help me out with this?

There are two options when it comes to eClinicalWorks regarding hardware. The first is an ASP model, where by your hardware is hosted by GroupOne and there is no need for purchase of hardware by your office. In addition, maintenance, support and personnel are handled by GroupOne. The other option is for you to purchase your own hardware and host the server at your location. In this case, GroupOne will provide the specifications and requirements so that you can host your own system. Naturally we recommend the ASP concept as it eliminates the cost of equipment and the hassle of having IT experts in-house.

If we use GroupOne, who owns the data?

As the client, you own 100% of the data.

Why should we choose eClinicalWorks?

In today’s age, why bother with multiple platforms for various parts of the practice. eClinicalWorks is a totally integrated practice management and electronic medical records system. Everything is on one platform including scheduling, EMR, and billing functions.

Can eClinicalWorks allow us to fax prescriptions?

Yes it can and there is no additional cost to the docs. Contact us for a demo and we can show you how it works!

Do you offer billing services on eClinicalWorks? Do you offer billing services on eClinicalWorks?

Yes we do! GroupOne’s staff of experts inthe coding and billing fields will manage your accounts and ensure every claim created is received and adjudicated properly. GroupOne has expertise working with eClinilcalWorks in the billing office and has been very successful helping physicians transition to a new system without causing a lag in cash flow. Because of the use of an electronic medical record program, we can afford to charge the client a monthly fee for our services that are less than the national average. Contact us for more information today!

What is the implementation process?

Upon signing a contract with GroupOne, we will assign a Project Manager to your account. That PM will be responsible for the timeliness and effectiveness of pre-installation, file build information gathering and input, system installation, training of the system with providers and staff prior to and during “go live” week. We will continue to follow up with you after the initial week and continue to transition you to our terrific billing team.

How does training work?

Our trainers are certified through eClinicalWorks and will handle all of the training for your account. The trainer will work with the client prior to and during “go live” week to ensure that all functions of the system are properly trained.